Cumbria Family Support

Feedback from Service Users

"I feel that my volunteer cares about what happens to me and I haven’t felt that from anyone else for a long time."
"When the volunteer takes my daughter out I can get on and do jobs."
"We are happier and more relaxed in general. The support has been more for the children’s benefit as when I am more relaxed it has a positive effect for them."
"My son is off the Child Protection Plan. The volunteer has been here the whole time."
Cumbria Family Support

Welcome to Cumbria Family Support

Coronavirus Update June 2020

During this most difficult of times firstly, we hope you are as well as can be. Please find below an update on how we are managing to deliver our services at present.

Staffing: At present all staff (10) remain operational. All are working from home with the exception of our Office Manager who is able to work alone, safely, in our Penrith office.

Family Support services: We continue to offer direct support to families (approximately 70 at present). We are providing this via phone (and in some instances video messaging). All families currently in support have been contacted and are working with us to move to this model of working – this includes support from paid staff and volunteers.

Volunteers:   The vast majority of our volunteers are remaining able to provide support to families, as described above, by phone or video. We are also continuing to accept new volunteer applications and anticipate, in most cases, that we can provide the checks, induction and training in a remote manner to enable our volunteer workforce to continue to grow.

Contact Centre (Kendal, Carlisle, Penrith): The sessions for these have had to be suspended. This is in line with National Guidance. Families have been made aware of this as have CAFCASS, Solicitors and NACCC. We will review the guidance from NACCC and Family Courts in respect of services we can provide moving forward in this period.

CFS FaceBook: Cumbria Family Support page on Face Book is being updated regularly with hints tips and resources to help with the challenges of lockdown and home schooling. Please see the bottom of this


We will review the current position in July 2020 and update our page if any changes are made to service delivery


Cumbria Family Support has been supporting children and families in Cumbria since 1993!

Cumbria Family Support helps families with children in Cumbria to get through difficult times. Our staff and trained volunteers provide support to families in their own homes until their difficulties have passed.

Our charity offers support for children and families who are experiencing stress or difficulties. We help families by providing practical and emotional support to reduce isolation and health inequalities, and help them to overcome issues or challenges they may be facing.

Children are the focus of our work!
To ensure we achieve sustainable outcomes for children we work with the whole family, enabling each individual to recognise their strengths and role within the family unit. Our aim is to empower children and their parents and help them to be the best they can be.

Who We Are Contact Us
Cumbria Family Support
Volunteering is at the heart of our organisation!

The home-based support we provide for families across the region is is achieved through the dedication of a small staff team and an amazing network of committed volunteers.

Our remote support ensures that all children and families who seek our help, receive the support and guidance they need, for as long as they need it.

Find out more