Cumbria Family Support

Feedback from Service Users

"I find it easier to talk openly and honestly to the volunteer about things than what I do my own family. Sometimes I think I might upset my family if I let them know how I feel, with the volunteer it is easy to talk I feel understood and not judged. Talking to the volunteer feels really natural.  Because I find going into the community challenging I am often accompanied by the volunteer on outings. I feel really reassured when I’m with the volunteer, over time she has got to know me and understands to help me feel less anxious."
"I think things have really improved, my mental health has improved a lot, both children have settled into school well and I feel more confident in social situations."
"Support keep’s me motivated and it helps me stay on track. I benefit from the reminders I get and knowing that there is someone to talk to. I feel that my confidence has improved in my ability to parent my son. I feel like you (CFS) are genuinely interested in how we are doing, it can take a while for me to feel comfortable around people. It’s taken a while but I definitely feel able to talk openly, I will get in touch in between visits if I need to. "
"They do great work with all the families who are referred to them, and are committed to making things happen. CFS home-based support is an essential service for families and very effectively helps to prevent crisis situations from escalating. CFS are professional, caring and supportive and I would recommend them to all families who may be in need of some help at home. We have worked alongside CFS for many years, simply because they do a brilliant job supporting families. They are approachable, easy to refer to and their service is invaluable to families in our area."
"Volunteering for CFS has been an extremely worthwhile experience for me and it is an organisation I feel proud to represent. I have volunteered for CFS for 7 years and the experience has been invaluable. I have received support and guidance from Staff along the way, which has given me the confidence I needed to help families. The families I have supported through volunteering with CFS have had different problems and lifestyles, most have welcomed the support and advice offered, I have always felt well supported by staff."
Cumbria Family Support

Welcome to Cumbria Family Support

Coronavirus Update 17th June 2021

Following the confirmation of the national restrictions put in place as of 4th January and the update in respect of the Government’s roadmap on 14th June, we can confirm that due to the nature of the services we provide, we remain able to offer support. As ever, all supported families, staff and volunteers are able to request alternative support than home based/direct work if they feel their particular situation requires this and we will aim to meet each individual circumstance as it arises. Given the Government Roadmap we are currently gradually moving from phone/text/video support to outdoor meetings and indoor meetings in line with current restrictions. Once the further announcements are made in respect of 19th July we will aim to be returning to normal service delivery by mid July. We do continue however to maintain home based support where deemed essential. Further details below.

Deb Royston, Chief Officer

Family Support

Following lengthy discussions, a review of all available guidance, and conducting thorough risk assessments we are delighted that we can still provide home visiting family support. This will be reviewed on an individual basis and is  provided in line with existing Covid guidance. Alongside this we are offering telephone/ text/ video contact, garden visits and socially distanced walks.

In order to do this, we have worked closely with families to make sure we can put safe social distancing measures in place. This includes wearing of masks by any staff or volunteers visiting homes and some other venues, and at the staff member or volunteer’s discretion asking for family members to also wear masks.

For new families we will work closely with referrers and the families to make sure we can progress safely together. Please see our “Leaflets and Forms” section below for an updated Referral form and Additional Information for Referrers document.


We are also able to progress new volunteer enquiries, again with all the Covid-Secure measures in place to keep us safe.

Contact Centres

We are delighted that we are now able to deliver sessions again for families in Carlisle Penrith and Kendal. Please see the Help for Families/ Contact Centre page for additional information.

We do still need to deliver some of the Penrith contact through our Carlisle site due to logistic issues in the Penrith venue. The Eden Contact Centre Coordinator can advise of these arrangements (Contact details can be found on the Help for Families/Contact Centre page).

Due to the contact nature of these sessions, we are encouraging our centre users to utilise Lateral Flow Testing.

Lateral Flow Testing

At CFS we recognise the vital role testing plays in reducing and managing risks associated with Covid-19. To this effect all staff and volunteers working with us are being encouraged to utilise twice weekly testing.

For more detailed general information about any of our work, please click on the relevant sections at the top of the website.

For contact details for individual staff, please go to

“Who we are / The Team” section.


Our Proud History

Cumbria Family Support has been supporting children and families in Cumbria since 1993!

Cumbria Family Support helps families with children in Cumbria to get through difficult times. Our staff and trained volunteers provide support to families in their own homes until their difficulties have passed.

Our charity offers support for children and families who are experiencing stress or difficulties. We help families by providing practical and emotional support to reduce isolation and health inequalities, and help them to overcome issues or challenges they may be facing.

Children are the focus of our work!
To ensure we achieve sustainable outcomes for children we work with the whole family, enabling each individual to recognise their strengths and role within the family unit. Our aim is to empower children and their parents and help them to be the best they can be.

Who We Are & Current Opportunities Contact Us
Cumbria Family Support
Volunteering is at the heart of our organisation!

The home-based support we provide for families across the region is is achieved through the dedication of a small staff team and an amazing network of committed volunteers.

Our remote support ensures that all children and families who seek our help, receive the support and guidance they need, for as long as they need it.

Find out more