Home-based Help

This is our core service, providing practical and accessible support to families in their own homes, by qualified and experiences staff and trained volunteers. All support is tailor-made to individual families needs, and aims to provide positive outcomes for the children and the whole family.

Our staff are trained to deal with a wide range of family issues, from child behavioural problems, to mental health issues in children and adults and more serious and complexed difficulties involving addiction, abuse or neglect.

All families have a plan of support which is formed from the initial assessment using the “Family – Outcomes Star” identifying the needs for support and the outcomes the family wish to achieve.

Family Support Workers and Volunteers provide regular intervention, visiting families weekly or fortnightly in their home, or in the community. More frequent visits can be arranged if required. Each visit will have a focused intervention which may include actions such as engagement in the local community, support with attending an appointment, help with parenting, boundary setting and behaviour, nurturing relationships or just offering a non-judgemental listening ear and providing respite for parents.