Home-based Help

This is our core service, providing practical and accessible support to families in their own homes, by qualified and experiences staff and trained volunteers. All support is tailor-made to individual families needs, and aims to provide positive outcomes for the children and the whole family.

Our staff are trained to deal with a wide range of family issues, from child behavioural problems, to mental health issues in children and adults and more serious and complexed difficulties involving addiction, abuse or neglect.

All families have a plan of support which is formed from the initial assessment using the “Family – Outcomes Star” identifying the needs for support and the outcomes the family wish to achieve.

Please Note:  Due to unprecedented increases in referral rates in Eden and Carlisle, it is likely to be 4-6 months before an initial assessment visit is offered for your referred family.  Once your referred family is close to the point of being offered an initial assessment appointment, we will check in with you to ascertain if there have been any significant changes to their details / circumstances since you referred.

We would like to apologise for this level of waiting time however with a 70% increase in referrals over the last year, it is not possible to reduce waiting times at present.

Family Support Workers and Volunteers provide regular intervention, visiting families weekly or fortnightly in their home, or in the community. More frequent visits can be arranged if required. Each visit will have a focused intervention which may include actions such as engagement in the local community, support with attending an appointment, help with parenting, boundary setting and behaviour, nurturing relationships or just offering a non-judgemental listening ear and providing respite for parents.

If you would like to make a referral please do so on our CFS Family Support Referral Form . Please note, for self referrals, we are more than happy for you to call the main CFS office, or the relevant Family Support Coordinator (see our "Who We are/The Team" section for contact details), and they will take all the necessary referral information from you.