Privacy Notice

Cumbria Family Support respects your privacy and is committed to protecting your personal data. We will fulfil our obligations under the Data Protection Act 2018 and the General Data Protection Act (GDPR) 2018. This privacy notice tells you what we do with your personal data, the legal bases we use for processing the data, how long we keep it and your rights as an individual.ABOUT US
Cumbria Family Support is a registered charity (no. 1085861) and company limited by guarantee (no. 4151545).Our mission is to help families with children in Cumbria to get through difficult times. Our staff and trained volunteers provide support to families in their own homes until their difficulties have passed.WHAT WE DO
Cumbria Family Support supports families in Cumbria with children up to 18 years of age who are experiencing difficult times. A team of volunteers and employed staff offer regular support, friendship and practical help to families in difficulty in their homes helping to prevent family crisis and breakdown.We also provide support to children and parents and carers through delivering group sessions in partnership with other voluntary sector organisations. We also run Supported Contact Centres, delivered with the support of a volunteer workforce.WHY WE COLLECT INFORMATION ABOUT YOU
We only collect, use and store information about you where we have lawful grounds and legitimate reasons for doing so. We use your personal information:

  • to provide services to you and your family
  • to deal with enquiries and requests for information
  • to record and respond to any positive feedback or complaints we receive
  • to process and record donations
  • to assess your suitability as an CFS employee, trustee or volunteer.

Sometimes we cannot keep information confidential as we need to ensure children, young people and vulnerable adults are safe. This means that if you tell us anything about yourself or another person being harmed or at risk of being harmed we might need to tell someone who can help.

If we have been asked to support you by another organisation for example the local authority or one of their social workers they will give us some information about you and we may be asked to let them know the progress of our support to you. We will tell you who we are sharing your information with.

Personal information is any information which will identify a living individual. We collect information such as:

  • your name
  • date of birth
  • telephone number
  • postal address
  • email address
  • IP addresses

In certain circumstances we will hold sensitive personal information for example when we are supporting you and your family to help ensure our work respects your needs. This might include:

  • health
  • race
  • ethnic origin
  • sexual orientation
  • religion

When we use your sensitive personal information we must be able to rely on an additional legal ground, in this case the ground is Substantial Public Interest for example for safeguarding purposes.

Your privacy is extremely important to us and we take our responsibility for the security of your data very seriously. We ensure that personal data is held on our secure server and ensure that any third party server that we use is appropriately secure. All paper records are secured in lockable cabinets. We only use servers in the EU. We regularly review our Data Protection and Information Security Policy.

We will not keep your personal information for any longer than is necessary for the purposes for which it was originally collected and to meet legal requirements, for example for financial records. We regularly review our retention polices for personal data.

You can opt out of being contacted by us at any point by clicking ‘unsubscribe’ at the bottom of the email or contacting the Collections Manager using the details at the end of this policy.

You have rights in relation to the personal information we hold about you. These are:

  • The right to be informed about the collection and use of your personal data. We do this by providing you with this privacy policy.
  • The right of access. This is commonly referred to as ‘subject access’. You have the right to make a request to see all the personal data that the Mountain Heritage Trust holds about you. You can make this request verbally or in writing and we must respond within one calendar month.
  • The right to rectification. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address at the end of this document and we will promptly record your request and amend our records if required.
  • The right to erasure. This is also known as ‘the right to be forgotten’. You can make this request verbally or in writing. This right only applies in certain circumstances.
  • The right to restrict processing. This right only applies in certain circumstances. If we agree to restrict your personal data for one or more purposes we will store it but not use it.
  • The right to data portability. This allows you to obtain and re-use your personal data for your own purposes across different services. If you would like us to transfer your personal data electronically, we will do this. It only applies to information you have given us, which we hold electronically and where Cumbria Family Support is the data controller.
  • The right to object. You have the right to object to the processing of your personal data in certain circumstances. You can make an objection verbally or in writing. You have the absolute right to stop your personal data being used for direct marketing.
  • Rights in relation to automated decision making and profiling. Cumbria Family Support does not use any of your personal data to make automated decisions or to create a profile of you.

Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at:

If you are unhappy about the way we handle your personal data please let us know verbally or in writing by contacting us at the address given below.

We will explain how we have processed your personal information and if we have made a mistake will tell you how we will put this right.

If you are still dissatisfied, you may report your concern to the Information Commissioner’s Office (ICO) by contacting: Information Commissioner, Wycliffe House, Water Lane, Wilmslow SK9 5AF, Tel. 0303 123 1113

If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at or by writing to Cumbria Family Support, The Office, Mardale Road, Penrith , CA11 9EH. Alternatively you can telephone 01768 593102