Privacy Policy

Legal basis for processing data

We will only collect, use and store information about you where we have lawful grounds and legitimate reasons for doing so. We use your personal information:

  • to provide services to you and your family
  • to deal with enquiries and requests for information
  • to record and respond to any positive feedback or complaints we receive
  • to process and record donations
  • to assess your suitability as a CFS employee, trustee or volunteer

Sometimes we cannot keep information confidential as we need to ensure children, young people and vulnerable adults are safe. This means that if you tell us anything about yourself or another person being harmed or at risk of being harmed, we might need to tell someone who can help.

If we have been asked to support you by another organisation for example the local authority or one of their social workers they will give us some information about you, and we may be asked to let them know the progress of our support to you. We will tell you who we are sharing your information with.

What information do we hold about you

Personal information is any information which will identify a living individual. We collect information such as:

  • your name
  • date of birth
  • telephone number
  • postal address
  • email address
  • IP addresses

In certain circumstances we will hold sensitive personal information for example when we are supporting you and your family to help ensure our work respects your needs. This might include:

  • health
  • race
  • ethnic origin
  • sexual orientation
  • religion

When we use your sensitive personal information, we must be able to rely on an additional legal ground, in this case the ground is Substantial Public Interest for example for safeguarding purposes.

How we store your personal data

We hold your personal data electronically. The system is securely backed up and data encrypted to protect your data from cyber-attacks and online hackers. Security at the premises is of a high standard to prevent loss of data from unauthorised access or theft.

How long we will keep your data for

We will retain any information we have collected about you for up to five years after our professional relationship has terminated. In certain circumstances it may be necessary to retain your personal data for longer. All retention periods are documented in our Data Retention Policy.

Your rights of access to your data

Under the General Data Protection Regulation (GDPR) you have a right to obtain a copy of the personal information that we hold about you free of charge. If you believe that any information held is incorrect or incomplete you should contact us (see contact details below).

Any information that is found to be incorrect or incomplete will be amended promptly.

Erasure rights

You have the right to request the deletion or removal of your personal data if you feel there is no compelling reason for its continued processing.

Your right to object

Under the GDPR you have the right to object to us processing personal data based on grounds relating to your particular situation. If you object to us processing your personal data we will stop unless; there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or, the processing is for the establishment, exercise or defence of a legal claim.

Your right to complain

You have a right to complain to the Information Commissioners Office if you feel there is a problem with the way we are handling your data. Please contact them

here.

Contacting us

If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: info@cumbriafamilysupport.org.uk

Or by writing to Cumbria Family Support, The Office, Mardale Road, Penrith, CA11 9EH. Alternatively, you can telephone 01768 593102.

Our use of cookies

A cookie is a small file that contains text and is downloaded on to a device when a user accesses certain web sites. Cookies allow a website to recognise a user’s device. You can learn more about cookies here.

The Privacy and Electronic Communications Regulations make it a requirement that websites that use cookies should inform users and get their consent. You can learn more about this here.

What do we use cookies for?

Like most websites, our site uses cookies to monitor visitor traffic and movement on the site. This information also helps us to make ongoing improvements to our website.

Which cookies are used?

  • Google Analytics cookies to monitor how many users are using our site, how they find the site, which pages they visit, how long they are on the site for, and what type of device they are using (i.e. mobile, tablet, PC). We can view reports which analyse this information, but we can’t identify individual users.
  • Session cookies are used for all visitors. This cookie expires when you leave the site.
  • If you click on one of the social media icons then the subsequent sites (Facebook, X (Twitter), LinkedIn, etc.) will set cookies.

Can cookie information identify individuals?

No, we cannot identify individual users from cookies.

Can I stop cookies being saved on my computer?

If you do not want cookies saved on your computer, or any other device, then you can block them. There is more information on how to do this here.

It is worth considering that websites may not function properly for you if you do this.

Visitors to this site who do not block cookies are presumed to have given their consent to the cookies used on this site.